02-22-2019
15:21
- last edited on
11-17-2020
11:25
by
MatthewFitbit
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02-22-2019
15:21
- last edited on
11-17-2020
11:25
by
MatthewFitbit
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I took a shower in my Charge 3 , it said low battery , now it's just vibrating and will not turn on . I've put it on the charger and its just short burst of vibration ! But its not coming on
Moderator edit: subject updated for clarity
02-22-2019 21:20
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02-22-2019 21:20
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Hi @TiffMichele_123 That does not sound good at all! I will flag your post for a Moderators assistance.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

02-23-2019 09:30
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02-23-2019 09:30
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Thanks

02-23-2019 13:26 - edited 02-23-2019 15:18
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02-23-2019 13:26 - edited 02-23-2019 15:18
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Hello @TiffMichele_123, it's good to see you around in the Community forums for the first time. I'm sorry to see you've been having trouble with the Charge 3 not responding after it got wet in the shower.
As mentioned here, the Charge 3 is swim proof and water-resistant, and you should be able to shower with it without any problem. Before considering other options, please try to perform the restart procedure on your device following these steps in, and let me know if you're able to get any reaction on the display.
Please keep me posted on the outcome.
Thank you @NellyG!

02-23-2019 14:29
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02-23-2019 14:29
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Sent from my Samsung Galaxy smartphone.

02-24-2019 06:02
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02-24-2019 06:02
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I've had it plugged up for over an hour and the restart process is NOT working and this is starting make me a little livid ! I dont understand how you can say a device is water proof then when I goes in water it doesn't work ! I'm at my wits end .

02-26-2019 15:59
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02-26-2019 15:59
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Hello @TiffMichele_123 , thank you for your reply, and for trying to perform the restart to make sure it's not a problem related just to the display.
I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon with more instructions. Please keep an eye on your inbox.
I hope everything goes well, keep me posted.

08-25-2019 07:09
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08-25-2019 07:09
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Did this ever get resolved? Mine is having the same issue.
08-25-2019 07:11
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08-25-2019 07:11
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Sent from my iPhone

08-25-2019 07:13
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08-25-2019 07:13
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Okay, I guess I will have to go the same route.

08-25-2019 07:30
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08-25-2019 07:30
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Sent from my iPhone
08-29-2019 07:44 - edited 08-29-2019 07:44
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08-29-2019 07:44 - edited 08-29-2019 07:44
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Hello, welcome to the Community forums @DeathDove.
I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Make sure you continue the communication with them to find a resolution.
Thank you for sharing your experience with this as well @TiffMichele_123!
Keep me posted.

11-04-2019
19:44
- last edited on
11-06-2019
08:42
by
DavideFitbit
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11-04-2019
19:44
- last edited on
11-06-2019
08:42
by
DavideFitbit
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I came here to find an answer because I had the same exact issue and pretty upset. My Fitbit screen went dead even though the Fitbit is recording data. I can’t see what’s happening, can’t tell time and it’s upsetting because I’ve been quite dependent on it.
Moderator edit: format

11-04-2019 19:49
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11-04-2019 19:49
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but they had to send me a replacement for mine.

11-05-2019 05:14
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11-05-2019 05:14
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11-05-2019 05:21
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11-05-2019 05:21
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up going through several emails before they sent me a replacement. They
kept asking me to update my Fitbit and I kept reiterating that it wasn't
turning on before they sent me a replacement. I would recommend starting
with chatting with the support department.

11-05-2019 05:32
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11-05-2019 05:32
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Sent from my iPhone
11-06-2019 08:46
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11-06-2019 08:46
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Welcome to the Community forums @evawere. Sorry for the late response.
Thank you for sharing all this information, I'm sorry to see that you've experienced the same difficult with your Charge 3 not working after using it for swimming. I've proceeded to send your information to the Support team for further assistance with this. Please keep an eye on your inbox.
Thank you for all this feedback and for sharing your experience with this @DeathDove, @TiffMichele_123.
Let me know if you have further questions.

01-31-2020 19:35
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01-31-2020 19:35
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I know this is an old post but this is affecting me right now. I use this thing every day rely on it for fitness sleep watching what I eat everything. I've tried the suggested restarts and clock changes etc. All it's doing is vibrating even on the charger. Please some one help!
02-04-2020 20:15
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02-04-2020 20:15
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Hi,
I woke up this morning and my fitbit is stone dead. Also had a shower with it last night. I can see that there is moisture within the device. I've put it in some rice. Only time will tell if it comes back on. Of not, what is next?

