What's the 4 Digit Code to pair a Charge 3

[CreatedJust4U]

What is the 4 digit code to pair the device?

Moderator edit: updated subject for clarity

[laurakid]

Ever fix it??  I made mistake of unpairing from one phone to pair to another not realizing this would happen.  So frustrating!  Otherwise it works fine!!!

This makes me sooo mad! I went to customer support and they said device was defective!? It certainly is not!!

There has to be a workaround. Not good.

Moderator Edit: Merged posts/word choice

[WilsonFitbit]

Hello @laurakid. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you very much for taking the time to provide your feedback. I also appreciate your help in following the suggested troubleshooting steps.

At this time, I was able to confirm that you contacted our Support Team and they provided information and troubleshooting steps. In this case, since you have received assistance from them and if you have additional questions or inquiries, I recommend replying back to them and they should be able to get in touch with you with more information. 

See you around. 

[DaveD1977]

No. The 4 digit number is not coming up on the screen. 

[JuanJoFitbit]

@DaveD1977 Thank you for joining us in this thread. Since the code is not showing on the screen, please restart your Fitbit device as described in this help article. After this, try the setup process again as instructed in this help page and see if the code appears and your tracker can be set up properly.

Hope this helps.

[bradjc]

Did you ever find a solution?  I'm in the same situation.

[JuanJoFitbit]

@bradjc Thank you for participating in our Fitbit Community. Since you mentioned that you are experiencing the same issue, I'd like you to restart your Fitbit device as described in this help article.

After this, try setting up your Fitbit device as instructed in this help page and see if it connects with your phone properly.

See you later.

[bradjc]

That didn't change anything.

[JuanJoFitbit]

@bradjc Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Qurious1]

I have the same problem. I have a replacement and the warranty has expired.  It would seem that there would be a master code that Fitbit could send to you by email or text to reset the Charge 3.  I am interested in what is done when the Fitbit is returned to the factory during the warranty period. Are customers automatically given a new one?  If it is the battery, then Fitbit should let us know that the battery life is "x" number of years.  

[AndreaFitbit]

Welcome to the Fitbit Community, @Qurious1.

The 4 digit code will appear every time you try to pair your Fitbit device. 

I hope this information helps. 

[Aliciasparrow]

Same problem. I can't get it to pair because I have no code. I can't even try to make the screen brighter if I can't attach to it. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Aliciasparrow. Thanks for letting us know that you don't get a code and that your Charge 3 is dark.

Have you tried following the steps of help articles of the Best Answer?

Keep on visiting the forums.