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What’s the issue with the band connection breaking?

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‎06-06-2022 07:03 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-06-2022 07:03 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

Clearly there’s a known issue of Fitbit bands breaking off at the connection piece, it’s all over the Fitbit forums and reviews of new Fitbit products. Is this issue being fixed in an upcoming release or is Fitbit going to continue to ignore this? This is my 2nd time having a tracker and the band connector broke to where I’ve literally had to super glue my band to the Fitbit in order to wear it. I’ve consistently owned a Fitbit since 2016 and I really enjoy the Fitbit community but I’m tired of buying new trackers. They SHOULD NOT only last one year before dying completely or breaking and it should not be so hard to just have the connector piece fixed opposed to buying a new tracker, it’s getting a bit ridiculous! You have all of these features on the trackers but the durability of the actual watch is trash! I don’t want to quit on you all, please do better for the sake of your loyal customers and provide durable products.

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‎06-06-2022 19:21

‎06-06-2022 19:21

@KenniJC , A warm welcome to the Community! Thank you for your message and feedback. 

We appreciate your input as it helps us improving our services and products. 

 

If you haven't done so, please give our team a call or chat with them. They'll be more than glad to have a closer look at your Charge 4.

Here you'll find our contact options

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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