Where is the button on the Charge 3?

[RazzQuills]

I just received a Charge 3 last week for my birthday, replacing my old Charge HR.  I charged it, synced it to my app and all was well.  For a couple days. Then the screen went blank.  It also has not been syncing.  I charged it and still no display. Everywhere I’m reading to “reboot” by pressing the button on the Fitbit itself.  My Fitbit has an indentation where I suppose a button COULD be, but it’s not a button.  Am I missing something? And is my Fitbit broken? 

[Ozzie65 · Accepted solution]

Hi @RazzQuills - The Charge 3 has what is called an inductive button. It's not a traditional physical button. Directions to restart your tracker are below:

https://help.fitbit.com/articles/en_US/Help_article/1186

[RazzQuills]

THANK YOU!!! Got it! 

[Gshevlin]

WHERE exactly is the button. Can someone describe where it is located, what it looks like, what size it is? The directions don't say anything. It says press the button...NO HELP if one cannot find the button.

[RazzQuills]

Hi! I was also so frustrated like this thinking I was insane looking looking for a button that didn’t exist!!

the “button” isn’t really a button.  It’s an indentation on the side of the watch face.  You press your finger up against it and that activates the “button”.  You’ll feel the device vibrate.  

[deborahsmith]

Good god the link you posted just says "restart your fitbit" and gives no instructions. This is insane.

[deborahsmith]

This link gives absolutely no instructions for restarting the fitbit. WTF?

[LZeeW]

@deborahsmith   The posted link gives instructions to restart every current tracker.  If you click on the Charge 2 and Charge 3, you will get the details for those models.

But to save you some work, here are the ways to restart a Charge 3:

From the clock face, swipe to the left until you get to Settings > About > Reboot Device    OR

Put your Charge 3 in the charging cable, plug in in to a USB port or certified USB wall charger.  Press and hold the "button" for about 8 seconds.

I hope this helps.

[ToniSmith]

I have pressed everywhere on the side and face of Charge 3 with no luck.  Can someone post a picture?  The setup for my new Charge 3 is a total failure.  I cannot swipe for settings because it won't set up.  Are people returning their Charge 3s?

[ToniSmith]

The LG G7 ThinQ is not a support phone.  I will be returning the Charge 3 to the store tomorrow.

[Fayranshae]

Have you found the button I can’t find it either mine is not turning on or charging brand new yesterday please help

[CatamaranSailor]

The button is related to that groove on the left side of the tracker when you have it on your wrist. The easiest way to get it to respond is to put the charging cable on, connect to a computer port (or power source), and that will leave the left-side groove "button" exposed. Now press it and hold a bit and you will hopefully see a smiley face on the fitbit's screen. That means it's rebooting. I can't get the button to respond to me unless that charger cable in connected. Ridiculous, but hey I just got it to reboot using the cable-in-place method. Now if I can just get it to ever sync again...!

[Fayranshae]

Thanks I tried this for hours it wound the work I’ve contacted support and they’re sending me a new one xx

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[West1409]

I am also having the same issues with turning on my charge 3 so have contacted support. Disappointed as I had issues with the charge 2 strap and screen too

[Mike43421325]

So call it the "the little indentation on the side of the fitbit" or something, so people know what you folks are talking about!

[guyusmaximus]

My Brand New Fitbit Charge 3 is 3 hours old. It's absolutely dead. It fired up initially, I ran the updater, now it's a dead as a doornail. It's been on charge for 2 hours - nothing. Cannot restart. Screen blank.

WTF

[Jennie1144]

Mine did exactly the same as this, got it new for my birthday yesterday!

I spoke to an advisor on the Fitbit live chat this morning and they are sending me a new one 

[Kayrn68]

Am having same problems: with old Fitbit 2 straps x2 and now glued on by hubbie! Got news Fitbit 3 and can’t charge! Had great reservations re. Getting the updated model. Hope I will be pleasantly surprised at some point after taking to Best Buy for assistance . 

[Andypug]

That doesnt tell you where the button is

[Andypug]

this has to be the worst bit of kit I have ever seen