White Lines Across the Screen of Fitbit Charge 3 Device

[Tasha_26]

Hello, 
          I have owned my fitbit charge 3 for two years, I charged it yesterday and, since, I have noticed white lines across the screen. This occurred once before after charging, but not to this extent. This time it is much worse and is disrupting the screen as I am finding it difficult to see.

[AlvaroFitbit]

@Tasha_26 Thanks for stopping by! 

Let me help you with this. Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope this helps.

[Tasha_26]

Hello, I have just tried this as suggested and it has made no difference.
Thank you for the help.

[AlvaroFitbit]

@Tasha_26 thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.