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White Lines in Charge3

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‎05-21-2020 21:26 - last edited on ‎09-16-2020 19:50 by

‎05-21-2020 21:26 - last edited on ‎09-16-2020 19:50 by

Sounds like I’m experiencing the same problem a lot of other Charge3 owners are having.  Out of nowhere today, my display started showing white lines through it and the vertical and horizontal swipe is no longer responding properly. I’ve tried the suggestions like rebooting, clearing the data, a long restart, changing the clock face, etc and nothing seems to fix the issue. I love my charge 3 but this is extremely upsetting if this is an issue that will repeat.  Anyone else have any solutions?

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‎05-21-2020 23:33

‎05-21-2020 23:33

I experienced this, too. They shipped me a new replacement. 

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‎05-25-2020 08:07

In response to Idapie

‎05-25-2020 08:07

Yeah Fitbit is refusing to send me a new one since my warranty ended in January. So now they are telling me that I have to buy a new one but that they can offer me 25% off. I’m just extremely frustrated since clearly this issue with the white lines has been ongoing for a few years now and it still hasn’t been fixed so why would I want to keep spending money buying their product?  Sounds like most users were fortunate enough to be within their warranty but for those that aren’t, be prepared that you will have to buy a new one. 

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