White line across screen of my Charge 3

[Smilerbh]

Hi, I have Fitbit charge 3 and have same white horizontal line across the top!

I’ve rebooted, changed the clock face etc and still same problem!!

and further suggestions or help would be much appreciated

thanks 

Moderator edit: format and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Smilerbh. Thank you for letting us know that you have tried rebooted and changed the clock face to remove the white horizontal line from your Charge 3. 

Could you please confirm that you have tried the restart and the long restart?

I´ll be waiting for your response. 

[Smilerbh]

Hi
Thanks for the reply
Yes I’ve tried both , changed the clock face etc
Thanks

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for confirming the troubleshooting steps you have followed @Smilerbh.

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

See you around.