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White line across the Charge 3 Screen

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‎06-13-2021 15:50 - last edited on ‎06-14-2021 04:24 by Fitbit Moderator

‎06-13-2021 15:50 - last edited on ‎06-14-2021 04:24 by Fitbit Moderator

I have updated the app and reboot the Fitbit but the white line across the screen won’t go away. Very aggravating. Thanks. 

 

 

 

 

Moderator edit: subject for clarity/label 

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‎06-14-2021 04:27

In response to Giampi71

‎06-14-2021 04:27

Hello @cbuess. Welcome to the community forums. @Giampi71 It's nice to see you around and thanks for your input. 

 

@cbuess I'm sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

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‎06-13-2021 18:46

‎06-13-2021 18:46

What you are describing is very likely an hardware issue that on the display that Charge is generally affected and there is no software update that can fix it.

I also move you post in the Charge 3 board.

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‎06-14-2021 04:27

In response to Giampi71

‎06-14-2021 04:27

Hello @cbuess. Welcome to the community forums. @Giampi71 It's nice to see you around and thanks for your input. 

 

@cbuess I'm sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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