White line going up and down on my screen-Charge 3

[Jeannekay]

• I got a FITBIT charge3 for Christmas and now the screen is messed up. My screen has white vertical lines covering it and it also doesn’t respond well when I touch it. I researched this and saw that lots of people are having issues. I have tried everything recommended to fix this but nothing worked.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Jeannekay.

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for trying different recommendations before contacting us.

Please confirm that you have restarted your Tracker by following these steps and then force sync. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face by following the instructions on this article.

If you have any question, please let us know.