White lines on my Charge 3 screen

[Lmattuchio]

My charge 3 has faded white lines on the screen.  I have tried resetting it. It doesn't clear the screen, I bought this less than 9 months ago.  From all the posts on here this seems to be a common problem.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lmattuchio, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 shows white lines across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Lmattuchio]

Spoke to some one on the support team and they were very helpful, they are sending me a replacement, the process was very simple and they were very helpful.

Thank you