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White lines through screen & screen not responding well

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‎02-03-2020 08:42 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 08:42 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

This just happened today after plugging in to charge my Charge 3. I've tried a reboot (the long one when plugged in) and they're still there. Advice on whether this can be fixed please?

 

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‎02-03-2020 08:44

‎02-03-2020 08:44

Try restarting several times, and if necessary, contact Customer Support.

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‎02-03-2020 08:46

‎02-03-2020 08:46

Just to note that I also finally managed to get the screen to work to try the reboot from the settings - about option, and that didn't fix it either

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