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White vertical lines appearing on Charge 3 screen

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‎11-16-2020 06:29

‎11-16-2020 06:29

Yesterday morning my Charge 3 screen developed white lines on the screen and it is now difficult to read the screen. I have tried changing the clock face, done a short restart and also a long restart and nothing has helped. This is my 3rd Charge 3 in less than 2 years. This is the 2nd replacement I have been given and this one has lasted less than 6 months.

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‎11-17-2020 13:25

‎11-17-2020 13:25

Welcome to the Fitbit Community @MrsPLC.

 

I'm sorry to hear that your Fitbit Charge 3 shows vertical lines on the screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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