White vertical lines on Fitbit face-Charge 3

[Jbeames1]

I have owned my Charge 3 since the beginning of the year and early on experienced some problems with screen deterioration. When I last charged the device, when I removed it from the charger, I noticed white lines running vertically through the face. I have tried all the solutions offered in the community forum but nothing has worked. Is there anything else I can try?

Moderator edit: updated subject for clarity

[Step2sc]

The steps do not work 

Make it right Fitbit

[CRElkins]

I agree. It looks like Fitbit may have caused the problem.

[SunsetRunner]

OK, fixed the problem.  Took it back to the retailer for a refund. 

[EvieF]

🤣 I did get a reply on Twitter, basically sent me the link to reset it which I’ve done a million times, and asked for my email address. Nothing more since.

Sent from my iPhone

[EvieF]

Just strange how so many have the same issue after just charging our Fitbits at the end of last week? 🤔Mine was perfectly fine on Friday morning?

Sent from my iPhone

[EvieF]

 Update. Fitbit have asked me for my email address, home address, where I bought my Fitbit etc to pass to a Technical Team. That was about 9am this morning. Not heard anything since. 

[Mormonmegs]

That's better than I got. Like I said they pretty much told me I was out of luck and to buy a new one.  And they haven't even responded to my original thread about this! So disappointed. I've been a fitbit customer for almost 5 years now! 

 

[EvieF]

Hi,

Did you send them a message on Twitter? That’s where they are replying to me. They’ve sent a couple of resets to try but it’s the ones posted on the forum that we’ve all tried a million times. Will keep you posted.

Sent from my iPhone

[MRohan]

I used the chat feature to chat with an advisor yesterday morning and by thr afternoon I had confirmation of a replacement being sent out. They haven’t replied to the thread on here though, so probably good idea to try the chat for a prompt response. I was within the warranty though, not sure if your 5 years is with the same Fitbit or not.

[EvieF]

Hi, I’ve been using Twitter to speak to them. I’ve only had one Fitbit for the last 18 months and it’s been great up until now. My warranty book says 2 years so fingers crossed I get mine repaired or replaced. My query was getting passed to a technical team and I’ve sent them a pic of my screen.

Sent from my iPhone

[EvieF]

I too have been offered a replacement so I’m happy with the outcome. I did have a 2 year warranty. The other option offered was 50% off a new one, but happy to take the replacement 😉

[kaleema]

I have this problem and have done all of this.

[EvieF]

Have you reported it to Customer Support? I tried all the resets but nothing worked. Now getting a replacement as mine was within the 2 year warranty?

Sent from my iPhone

[CRElkins]

Thanks for your reply. How did you get a 2 year warranty?

[EvieF]

No problem. If you bought and live in the EEA you get a 2 year warranty?

Sent from my iPhone

[CRElkins]

Bought in EEA according to fitbit website

According to fitbit the US warranty is 1 year

[EvieF]

Not sure why different countries have different Warranties? Definitely 2 if bought in EEA

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