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Why can't I see sleep stages?

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‎06-01-2017 14:42 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎06-01-2017 14:42 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

I've had my Fitbit for about 2 weeks and have recorded sleep stages (R.E.M, light, dark, awake) every day. However this morning my sleep only shows sleep pattern (asleep, restless, awake). My husband is seeing the same issue on his  device. We both have a charge2. 

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7 REPLIES 7

‎06-01-2017 23:37

‎06-01-2017 23:37

Fitbit suggest there are a few reasons this can happen:

 

"WHY DON'T I SEE SLEEP STAGES TODAY?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your tracker to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your tracker’s battery is critically low."

taken from: http://help.fitbit.com/articles/en_US/Help_article/2163/

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‎06-01-2017 23:50

In response to SteveH

‎06-01-2017 23:50

None of these scenarios apply. Batteries are charged, we haven't used the "begin sleep now" and fitbit is worn in correct position on the wrist. Also the same problem is happening on 2 different fitbits. These suggestions seem to be the standard reply when anyone posts issues with sleep stages.

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‎06-01-2017 23:53

In response to Shannonvd

‎06-01-2017 23:53

They are the standard reply. It's always a good idea to check the basics before assuming there is an issue.

 

If they don't apply to you then you can contact customer support via this link:

 

contact.fitbit.com

 

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‎06-02-2017 02:21

In response to SteveH

‎06-02-2017 02:21

Thx Steve

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‎10-26-2017 11:27

In response to SteveH

‎10-26-2017 11:27

My Iphone app was showing no valid sleep data despite resyncing but could see it on the MAC.  Discovered that closing the app and then restarting solved the problem and all was revealed.

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‎01-11-2018 01:11

In response to Shannonvd

‎01-11-2018 01:11

This has happened to my Charge 2

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‎12-31-2019 06:44

In response to NiJL

‎12-31-2019 06:44

This did not work for me (iPhone7-plus ios13.3).

Also does not display on my MacBook pro.

Can only see sleep quality no matter what I try.

Any ideas are welcome!

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