Why doesnt my "Heart Zone" show in the map of my run?

[1984_Fitness]

For context - when I track my runs I use the plus sign on the exercise on the app and then when I finish I like looking at the map of my run and have noticed that I can toggle to the pace which is useful but when I try to toggle to the heart zones it says there isnt enough information? Which is odd as my Fitbit can tell me me heartrate so what information does it want??

I also seem to have lost the heartrate section of the exercise summary.

Is this becasue I dont use the autorecognise? Is there different information and functionality between the two?

[LZeeW]

Hello @1984_Fitness and welcome to the Help forums.  When you track your exercise the way you described, you are using a feature called MobileRun.  MobileRun used to capture your heart rate data in its summary.  That feature seems to have disappeared about a year ago.  I don't know if this is a bug that hasn't been addressed or a decision by the software engineers.

I hope the you can make sense of what I am about to say.  MobileRun is an app feature -- think of it as a program within a program.  Yes, your Fitbit tracks your heart rate, just like it tracks your steps, but that part of the tracking doesn't "talk" to MobileRun like it used to.  The map can't give you your heart rate zones because it doesn't have the data.

Many users like and use MobileRun because of the voice cues.  If you wan't your heart rate zones, you need to use the GPS connected Run choice in the exercise app.

Auto recognition won't help you because it doesn't give you a map.

[Dave4226]

I have the exact same issue as the original poster.  I see the answer from LZeeW, but I don't quite understand it.  When I look at the app on my android (Latest revision at this time 3.34.1), I don't see any other way to track my run other than what the original poster said. I click + on the main screen where it displays the number of days of exercise, then click tracking and make sure that I am set to run, and then tap the red 'play' button.  Is there another way for it to track my run that I don't know about?  Like the original poster said, it has my heart rate info because I can select "log previous" and select the same period, and I will see all the heart rate info.  The problem is that the heart rate portion where it tells me my cardio fitness always has a broad range and tells me that if I go for a run with my GPS tracker, the estimate will become more precise.  This never works because there is no heartrate data.  Maybe I just need LZeeW to use smaller words, but I see no other way to track runs with the GPS than the way I am doing it, and clearly it is supposed to work or it wouldn't display a "Heart Zones" tab and when you select it say "Not enough heart rate data available"  This seems like a bug, but if I understood the workaround that LZeeW describes, that would probably work for me.

[Dave4226]

Anyone else have this problem where the heart rate data is definitely is transferred to the phone but does not appear when you use your phone to track a run with GPS?  When you click the "Heart Zones" tab on the run it says "Not enough heart rate data available"?

[Vanika33]

I am having that issue with my Charge 2 as well. Exact same issue. 

[Vanika33]

I am having that issue with my Charge 2 as well. Exact same issue.