help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why has my Charge 3 registered me going up 22 flights of stairs?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2021 19:32 - last edited on ‎03-02-2021 03:11 by Fitbit Moderator

‎03-01-2021 19:32 - last edited on ‎03-02-2021 03:11 by Fitbit Moderator

why does my Charge 3 Register me going up 22 stairs today when I only did one

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
3 REPLIES 3

‎03-02-2021 03:13

‎03-02-2021 03:13

@Jobill Welcome to the Fitbit Community!

 

Let me help you with this. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (small orifice in the back on your tracker). Finally restart it.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-02-2021 06:45

In response to AlvaroFitbit

‎03-02-2021 06:45

Thank you for your help. I have done as you suggested so I will see how
today goes. Appreciate your help!--
Sent from Gmail Mobile
Best Answer

‎03-03-2021 11:11

In response to Jobill

‎03-03-2021 11:11

@Jobill sure hope this helps and thank you for giving my suggestions a chance.

 

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes