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Why is the heart icon on my Charge 3 and Fitbit app not pulsating?

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‎10-23-2020 15:51 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-23-2020 15:51 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Heart icon on Charge 3 screen and/or phone app is "still" and not "pulsating" on screen

 

Has anyone experienced this? If so, what might be the cause?

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎11-10-2020 14:29

‎11-10-2020 14:29

Welcome to the Fitbit Community @SNG72.

 

Thank you for your question about the behavior of the heart icon on your Fitbit Charge 3.

 

I would recommend checking this article about the different factors that can affect the heart-rate readings on your Charge 3.

 

In addition, please make sure you have the latest version of the Fitbit app (3.32 Android and 3.33 iOS). For instructions on how to see your current version and update, please visit this page.

 

If you have any question, please let us know.

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