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Won't hold a charge and battery life on tracker is different than app

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‎06-25-2019 19:45 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-25-2019 19:45 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Coincidentally with the recent change in app display of my Charge 2, the tracker shows 100% charge but goes to 0, without notification, in less than 30 min. Also, after I recharge the tracker runs down but the batter icon on the app still says "battery full."   I have followed the restart suggestions on this site, cleaned the leads but to no avail.  I have worn this basically 24/7 since Jan, 2017.  I look for fixes and haven't found anything that seems to work. So, should I interpret that as "buy a new tracker"?  

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‎06-26-2019 11:43 - last edited on ‎03-21-2025 11:26 by Fitbit Moderator

‎06-26-2019 11:43 - last edited on ‎03-21-2025 11:26 by Fitbit Moderator

@Jbrkt Welcome! It's nice to have you on board!

Let me help you with your tracker's battery life and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes. 

Alvaro | Community Moderator

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‎09-04-2019 18:45

In response to AlvaroFitbit

‎09-04-2019 18:45

I am having the same issue. My app says fully charged but my Fitbit display says no/low battery and won’t work. 

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