Won't hold charge and time is off

[SunsetRunner]

Last week I noticed my fitbit was needing to be charged much more frequently.  It eventually wouldn't last a day.  I noticed one of the green blinking lights was out even while it's charging.  The last time it charged the time was 45 mins off.

I tried cleaning the sensors with a qtip and rubbing alcohol and drying with a soft cloth... no luck.

[GraceGFitbit]

Hey @SunsetRunner, Welcome to the Fitbit Community! Thanks for cleaning the Fitbit sensors. 

I would like to know if you had check this helpful article about how to maximize the battery on your Charge 2?

About the green blinking lights I recommend you to restart the Fitbit. 

Looking forward to your new comments. Have a nice weekend!😎 

[marinacaetano97]

I have restarted my  fitbit since it stopped to charge and hold the battery. Nothing happened, the battery hold for 10 min, where should I take my fitbit to fix?

[GraceGFitbit]

Nice to see that you're digging into the Forums @marinacaetano97.

Thank you for restart your Charge 2, if that didn't help, in order to further assist you, I've gone ahead and escalated your case to our Support Team.

I'll be around if you need anything else. Have a nice weekend!😎

[SunsetRunner]

Thanks for the info.  I will give this all a try.

I've reset it per instructions, but still only have one green light.

I've sync'd it, and will see how long the battery lasts today.

I wear it everyday and normally charge it about every 3-4 days, but as I've said, it doesn't make it through one day anymore.  I'll see what happens this time.

[GraceGFitbit]

Thank you for getting back @SunsetRunner. 

If the restart didn't help you. In order to further assist you, I've gone ahead and escalated your case to our Support Team. You should soon receive an email from they at the email you used to register with the Community forums.

I'll be around if you need anything else. Have a nice weekend!😎