Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't pair with samsung A8/won't receive call/text notifications/won't perform firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

Earlier this year my charge 2 stopped receiving call/text notifications from my samsung galaxy A8. I tried all the fixes advised - nothing worked. Kept saying that tracker couldnt pair with my phone and tracker doesn't show up on phones bluetooth list. Tracker still records steps etc and syncs ok, but when I try to carry out the firmware update, a white circle with a black exclamation mark keeps appearing on tracker screen. I have uninstalled and installed the app again, logged out of account and then back in, forced stop of app, rebooted phone etc etc.This is so frustrating! Basically, the tracker seems to have become almost obsolete, even though it is still supposed to be compatible with my phone - still two years to run on phone contract so REALLY frustrating!

Best Answer
4 REPLIES 4

I too am having the same issue. And the last two weeks my battery is dying in 2 days instead of the week that it has been. Just as frustrated 

Best Answer
0 Votes

Have you received any feedback on how to resolve this issue? So frustrating!!

Best Answer
0 Votes
No!!!  I've heard nothing yet, and when I do, I doubt it'll work!Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes
The tracker has now stopped syncing with the app on my phone so is
basically useless!
Best Answer
0 Votes