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Won't power on except when on charger

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‎02-02-2022 07:14 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎02-02-2022 07:14 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

Charge has been working fine for well over a year. I noticed toward the end of the evening last night that it wasn't responding to touch or the button.

Put it on the charger and it came on. Checked the battery and it was at 86%. Took it back off the charger and it went black and unresponsive again. Put it back on the charger and it came on. Reset it while it was on the charger and that seemed to go fine. Left it on the charger for a an hour or so and it showed 100%. Took it off the charger and it went black and unresponsive to touch or the button.

 

Any suggestions?

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‎02-02-2022 08:34

‎02-02-2022 08:34

This very same thing started happening to my Charge4 this morning.  I've only had the thing for 10 days! 

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