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Won't scync

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‎05-03-2020 11:10 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-03-2020 11:10 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I have tried absolutely everything but can't get my charge 2 to scync 

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5 REPLIES 5

‎05-03-2020 11:13

‎05-03-2020 11:13

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎05-03-2020 20:18

In response to Odyssey13

‎05-03-2020 20:18

My Charge 2 is having the same problem and I have gone through all the steps to try and resolve it. Any other suggestions besides the FAQ page? 

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‎05-04-2020 10:52

In response to JS21

‎05-04-2020 10:52

Hi @JS21  same as above. Which phone ? Sometimes a phone isn't compatible and still will let you sync.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-04-2020 11:18

In response to Odyssey13

‎05-04-2020 11:18

I have an IPhone 8 and it was paired/synced up with my Charge 2 until a week ago now nothing.. Charge 2 doesn’t show up as a device in my Bluetooth options and I’ve cleared all data off my phone of my Fitbit 

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‎05-05-2020 08:44

‎05-05-2020 08:44

I have contacted Fitbit as I’ve got the same problem. Since my iOS update on my phone my charge 2 and phone won’t sync. It says no device found. Fitbit said they were trying to sort out the problem but so far it’s still not working. So annoying. 

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