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Won't stay charged/crack in screen

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‎04-26-2019 07:25 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-26-2019 07:25 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Device is needing to be charges WAY more frequently than when first purchased. There's also a crack in the screen. Anyway I can fix/replace it?

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‎04-26-2019 08:51 - last edited on ‎08-24-2024 04:37 by Fitbit Moderator

‎04-26-2019 08:51 - last edited on ‎08-24-2024 04:37 by Fitbit Moderator

Hi, @jbuis , unfortunately, as you may be aware, all rechargeable batteries have a limited number of recharge cycles, and capapcity also decreases over time so more frequent.  It sounds like your Blaze is naturally beginning to come towards the end of its usable life -- depending, of course, on how often you are willing to recharge it.

Alas, there are no repair centres for damaged screens.  It sounds like you may be due for an update, if that is possible for you.  There are some lovely new Fitbits since the Blaze came out.  It might be worth getting in touch with Fitbit Customer Support on contact.fitbit.com, as I know they sometimes are able to offer a discount for loyal customers looking to upgrade.

Let us know what you decide.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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