Won’t stay charged

[Tammy612]

I charge it to 100% and put it on, shortly after it’s dead again.  It won’t hold a charge

[Jjwilkinson]

I have this problem. Mine dies within a few hours. How do we contact support? 

[Tammy612]

I did it with a chat, and was told I am out of warrant, and they would give
me a 30% discount on anew one

[Jjwilkinson]

Thanks Tammy. The chat function is unavailable. I emailed them but they responded saying email support is no longer supported. Very disappointed. 

[pepsigal51]

My third Fitbit (Charge 3 this time) is also failing to keep a charge. I'm disappointed that they won't stand behind their products.

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Community forums @Tammy612 @Jjwilkinson @pepsigal51, I'll be glad to help you with this. 

Thank you for sharing that you've been having trouble with the battery of your Charge 3 that is draining too fast. 

@Tammy612, thank you for confirming that you already contacted the Customer Support team about this. 

@Jjwilkinson, it seems the Support team had already sent you a response, I've sent them your information again so they can get in touch with your for further assistance with this. 

@pepsigal51, before considering other options, if this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

Please keep me posted on the outcome.

[pepsigal51]

I have not received any feedback about my problem. The battery drains
really quickly and this problem just started this week. No warning. Is it
related to the recent update or poor design of the Charge 3?

Thanks.

[DavideFitbit]

Hello @pepsigal51, thank you for your reply and confirming that you already tried all the suggested steps. Sorry for the late response. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[pepsigal51]

It has drained completely several times and I've recharged it only to see
it drain in a very short time. It's fully charged now (8:55am MST) on
November 5, 2020. At 4:40 pm it's 74%.

I have fully charged it in the evening, worn to bed and it was drained when
I awoke.

Moderator edit: removed personal info

[DavideFitbit]

Thank you for your reply @pepsigal51, it seems that Customer Support has sent your a reply. Since you already tried all the suggested troubleshooting step,s I recommend that you continue the communication with them so they can let you know how to proceed with this.   

Let me know if you have further questions.