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Won't sync on new phone

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‎07-17-2019 13:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 13:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My. Charge 2 will not sync with my new phone, which is an upgrade of my old one. (Motorola) I keep the old one around just so I can sync my Fitbit. I'm at a loss. Thanks.

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‎07-18-2019 01:03

‎07-18-2019 01:03

It might be that there is a connection to your old phone that's blocking the connection to your new phone. On your old phone go into the bluetooth settings and remove any link to the fitbit then try syncing again on your new phone.

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