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Won’t sync with new phone

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‎08-01-2020 19:17 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-01-2020 19:17 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

I got a new iPhone 11, I cannot get it to sync to show me text messages. I am tech savvy and usually can figure these things out. Not this time.  I have reset everything I can think of, turned on/off Bluetooth, even factory reset the Fitbit. And synced again. And still will not show text messages on the change 2. It will remind me to get up and move.  

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2 REPLIES 2

‎08-02-2020 02:02

‎08-02-2020 02:02

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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‎08-02-2020 18:56

In response to SteveH

‎08-02-2020 18:56

Hello @Samantha1012 your title mentions sync, but your message is about notifications.

You mention a factory reset, this will not fix notifications, but it has removed the tracker from your Fitbit account.

 

Have you been able to add the Charge 2 back to your Fitbit account?

 

For notifications, we have to look at permissions in the Fitbit app, your phones notification center and maybe the phone settings?

How do I get notifications from my phone on my Fitbit device?

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