Ahh... my first fitness tracker. I was a dutiful exerciser but wanted to up my commitment. What a great concept the Charge 3 was. I loved it and it became an important part of my EDC and health maintenance. My January 2019 purchase had to be replaced six (yes that's 6) times before I received one in August of 2019 that seemed to be okay. Here we are in April 2020... and eight months later this one has become useless, starting with lines in a failing screen (a commonly reported issue). After many attempts to fix by reading the forums and calling tech support, today it was officially pronounced dead. I am three months out of the warranty on the original purchase, so according to Fitbit, it was already replaced and there is nothing they can do. What is the opposite of "brand loyalty"? Could it be to sell a great concept and then frustrate the crapola out of customers with incredibly poor quality control? Sadly, at this juncture, I don't know if I will ever buy anything branded "Fitbit" again. I understand that a 12-month warranty is just that, but IMO in a more customer-oriented better world, a replacement should be covered for 12 months as well. To me, a Fitbit purchase has a shelf life of the warranty only. I need something more dependable in the build as well as the concept. Bummer!
