Wrist rotation not working on Charge HR

[K-lum]

Hi, I am new to the fitbit experience. I have just recently purchased a fitbit and I've heard that when you rotate your wrist, the screen comes on. When I rotate my wrist, the screen does not come on. Is there anything I can do to make this work? Any help will be greatly appreciated.

Hi, I am new to the fitbit experience. I have just recently purchased a fitbit and I've heard that when you rotate your wrist, the screen comes on. When I rotate my wrist, the screen does not come on. Is there anything I can do to make this work? Any help will be greatly appreciated.

Thanks

Hi, I am new to the fitbit experience. I have just recently purchased a fitbit and I've heard that when you rotate your wrist, the screen comes on. When I rotate my wrist, the screen does not come on. Is there anything I can do to make this work? Any help will be greatly appreciated.

Moderator edit: updated subject for clarity. 

[Helimom93]

Go to the application on your device( iPad, iPhone etc.), then click on your profile in upper corner, the scroll down to settings.

Sent from my iPhone

[ksw422]

Thank you

[Kathazard]

It happened to me with my last fitbit. I called the company because shortly after that, the date would not change.  They replaced it for me.

[ksw422]

Thanks. That is what I was thinking of doing.

[Helimom93]

Hold side button down on Fitbit for 2 seconds see menu then tap on Turn on wake, tap that and you’re done.

Sent from my iPhone

[ksw422]

Thank you I’ll give that a try

[Kosmo1969]

This worked, hold button for 2-3 seconds, turn on screen wake (which turns off the DND or Sleep funcitons).  Mine was on sleep mode.

[prwatanabe]

Hi!  There is no such setting!

[WilsonFitbit]

Hello @prwatanabe. Welcome to the community forums. 

Thank you for the information. If you have a Fitbit Inspire HR, I'd like to let you know that you can adjust your screen wake setting. To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

I also recommend visiting the Inspire HR manual to get more information. On a side note, if you have any other inquiries or questions about your Fitbit device, I recommend posting them in a new thread in the Inspire & Inspire HR board to keep our forums organized. 

Hope this helps. 

[Fitkdh]

Oh my thanks to you. This worked for me finally after trying many times. 

[CiBea]

Great, it can be really annoying when these glitches occur!

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[CindyMFitbit]

Welcome to the Community Forums @Fitkdh. Thanks for stopping by @CiBea. 

Thanks for taking the time to share what you've experienced with your Fitbit device. It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals.

Have a nice day!