Wristband Broken On Charge 4

[Pfm0131]

This is the second charge 4 that I have to replace because of a broken band.  Anyone else have that trouble.  Very frustrating 

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @Pfm0131. Welcome to Community Forums.

I understand how you feel about this situation. I'd recommend you contact Support Team for further assistance.

Hope this helps.

[BillyBit]

Mine too has a broken band,the plastic appears fragile.Planned obsolesence ??

[GaryOR]

I agree, response from Fitbit support to my enquiry for a replacement strap for 18 month old Charge 4, shows that these devices are not designed to last much longer that the warranty period. Here is latest email from Fitbit.Wanted to share this for anyone reviewing forums before purchasing a new tracker, they do not last.

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We appreciate you getting back to us and sharing with us your feedback about this matter. 

We are deeply sorry for what the situation has caused you and truly, this is far from the Fitbit experience that we want you to have.  
 
We understand that you are not happy with the resolution we have provided. Like all companies, we also have our policies we need to impose and we apologize if you do not find this situation favorable.

We truly wish we could revert this situation to accommodate you in a way you may find suitable. However, it is also necessary that we enforce our policy.   

We value your patience and hoping for your kind understanding. Should you have any additional questions, don't hesitate to contact us back.
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[LucioFitbit]

Hi there @BillyBit and @GaryOR. Welcome to Community Forums.

Thank you for sharing your experience. @BillyBit if you haven't done so, please contact Support Team for further assistance.

@GaryOR please continue with Support Team as there is already a case with them for this matter.

Have a good one.