Wristband connection on Charge 4 broke off

[AilishOC]

I contacted Fitbit support via Twitter yesterday to complain as my Charge4 is only just over 1 year old.  They were very efficient and dealt with my complaint very quickly, giving me the option of a 50% discount on a different Fitbit tracker device or a free replacement Charge4.  I chose the replacement option and am awaiting delivery.  I am very impressed with the after sales support offered by Fitbit and will update when my new Charge4 arrives. 

Moderator edit: format. 

[Odyssey13]

Hi @AilishOC  your post was moved to the Charge 4 area. When your new one arrives, set it up as a replacement on an existing account so you can continue adding to the history.

[AndreaFitbit]

Welcome to the Fitbit Community, @AilishOC. Thank you for your feedback regarding your Charge 4 wristband complaint. 

Your comments are really appreciated. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Let us know how it goes.

Thanks for the advise and the heads up @Odyssey13.

Have a nice day! 

[Tia.w]

My fitbit charge 4 is less than a year old  same thing happened. I did contact fitbit via the chat and was told I can also either replace the charge 4 or upgrade with 50% off. However, I have yet to receive the email and I contacted them twice regarding this. I was told they'd send it promptly, and still no email 2 days later. Very disappointed as I need my fitbit for work.

[Jobylake]

I had this problem. Screws had sheared off. Called them, sent them pics, they sent me a replacement piece (they did offer 50% off a new one too which I declined). Found it wasn't a new replacement though. Packaging (high came from Holland) was showing as refurbished, country of origin was shown as Vietnam. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Tia.w and thank you for getting back to us @Jobylake. Thank you for your Charge 4 wristband feedback.

@Tia.w, I  noticed that you already got a response from our team.

@Jobylake, you can check the Fitbit Limited Warranty.

Keep on visiting the forums.