help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wristband detached from the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2020 20:09 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 20:09 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I have a charge 2 just 12 months old and the band has detached from the screen. One side only  ... can it be repaired??  It won’t click back into place

many thanks

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎01-21-2020 22:45

‎01-21-2020 22:45

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-21-2020 23:07

In response to Odyssey13

‎01-21-2020 23:07

Thank you for the information but I live in Australia!! Is there an agent here anywhere??

Sent from my iPhone
Best Answer
0 Votes

‎01-22-2020 07:10

In response to Bonnie1931

‎01-22-2020 07:10

I've asked a moderator to stop by to assist. They might have contact information for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-22-2020 15:08

In response to Odyssey13

‎01-22-2020 15:08

Hi @Bonnie1931, welcome to the Community Forums!

 

The information that was shared with us is appreciated. Let me share with you that I've contacted our Customer Support team on your behalf to further assist you with the wristband inconvenience you're currently experiencing. That said, please keep an eye on your email inbox and spam folders because they'll be in touch with you pretty soon.

 

@Odyssey13 Thanks for bringing this to my attention, your willingness to help is always appreciated. 

 

Don't hesitate to ask me any additional questions in the meantime they contact you.

Best Answer