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Wristband starting to detach from tracker (Charge 4)

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‎03-20-2022 08:55 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-20-2022 08:55 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

My Charge 4 wristband leaves a gap between the tracker. I notice it when I bought it but it didn’t bother me too much as I reckon it was because the strap was a little stiff then. It’s starting to detach itself in the past few weeks. I never had this problem with my charge 3 and I read in another forum it seems to be a common problem for Charge 4. Any idea what I can do? I’ve had this for close to a year. 

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5 REPLIES 5

‎03-20-2022 12:27

‎03-20-2022 12:27

Contact Support before your warranty ends

 

https://myhelp.fitbit.com/s/support?language=en_US

 

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‎03-20-2022 15:57 - edited ‎03-20-2022 20:18

‎03-20-2022 15:57 - edited ‎03-20-2022 20:18

Mine recently just broke right off. I think it is a common problem. I went to chat support on the website... uploaded some pics... and they are sending me a new one for free.

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‎03-20-2022 19:12

In response to Roby117

‎03-20-2022 19:12

I take it that you were within your warranty period?

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‎03-20-2022 20:17

In response to Crazygamer53

‎03-20-2022 20:17

I could not find my receipt... so I have no idea.

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‎03-30-2022 13:08

‎03-30-2022 13:08

Thanks everyone for the advise and replies. I’d contacted the customer support and received a replacement tracker today but this unit is worse - the bottom portion is faulty and a gentle tug detaches the strap fr the tracker. Was told to send this back and it takes 7 business days for item to reach the service centre for assessment. The band detached itself during a workout on my original tracker last weekend and it cant be used at all now so actually don’t hv a tracker to use at all now.Wondering if I’ll be better off getting a brand new charge 5. Anyone knows of any common issues faced with that model?

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