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Wrong date/time on charge hr

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‎06-04-2016 05:00 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎06-04-2016 05:00 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

My Fitbit battery went dead as I misplaced it and when I recharged it, it is not showing the current date/time. ie today is 4th June and it's showing May 27th. It's also showing the wrong time. I've tried logging in and out of app (iPhone), deleting app and reinstalling, resetting up sync of charge HR to app, logging into profile on Fitbit website to check setting yet nothing seems to work. Can anybody help?
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24 REPLIES 24

‎05-15-2020 14:37

‎05-15-2020 14:37

This happened to me and I opened Google Play and updated the Fitbit app.  Once the app updated, the time displayed correctly.

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‎06-01-2020 20:13 - last edited on ‎09-04-2021 05:16 by Fitbit Moderator

In response to Dmed

‎06-01-2020 20:13 - last edited on ‎09-04-2021 05:16 by Fitbit Moderator

Why does the date and time go back to the time it was when it went flat...it has not done this before.

 

What is the tracker?

 

I don’t understand the jargon eg. what is tracker , what is HR, how can I hold button down when versa is on charge.

 

 

Moderator edit: merged reply

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‎06-23-2020 11:56

‎06-23-2020 11:56

What worked for me is the following.  I am using an Android/Pixel phone.

1) Go to Settings > System > Date & time  (it might be different on your phone but basically go to the date/time settings)

2) Uncheck the 'Use network-provided time' option so that the date and time are editable.

3) Move the time forward 10 minutes

4) In the Fitbit app, do a sync.  Make sure that the sync went through.  It should say something that sync was 'a moment ago' or 'a minute ago'.  I don't remember the time changing in my Fitbit at this point but keep going.

5) Go back to to Settings > System > Date & time.

6) Check the 'Use network-provided time' option.  The time on your phone should change.

7) In the Fitbit app, do another sync (or two or three).  The time on your phone might be a minute or few seconds off but it's close enough for me.

Good luck!

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‎04-13-2021 08:21 - last edited on ‎04-13-2021 12:42 by Fitbit Moderator

In response to Dmed

‎04-13-2021 08:21 - last edited on ‎04-13-2021 12:42 by Fitbit Moderator

I tried every solution I could find and the only thing that actually worked is a factory reset. Seriously, I had other things to do instead of chasing fixes that did not work. YouTube has a video that was perfect and worked like a dream. Yes, I lost all my data stored on the device and who cares. I was not using it to cure cancer - it tracks my steps. This worked.

 

 

Moderator Edit: Formatting

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‎09-04-2021 03:23

‎09-04-2021 03:23

My Fitbit switched to Paris time when I went to France but didn't revert back to London time when I came home. So I went into Account -> App settings ->Time Zone and switched to London time. It's fine now.

 

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