help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Xiaomi Redmi Note 6 and Charge 2 GPS issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2019 01:19 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-08-2019 01:19 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

When I use exercise mode for running or biking I don't get map, distance or splits info. A rudimentary map appears sometimes (straight lines between main points). I suppose it's a GPS problem. I see the phone symbol on my Charge 2  during activity so it is connected. Had a Galaxy before and worked fine. It also worked when I first got this phone. Anyone else? Any ideas? Thanks

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-09-2019 09:36

‎06-09-2019 09:36

@PinkAvocet Welcome! It's nice to have you on board!

 

Let me help you with your GPS data recording. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes