Your Fitbit is communicating to another device

[stefcas]

The first time I had to start with my new Charge 2 I've found some help via fitbit chat.
I was unable to sync with my windows phone. After some time we saw it was because I had windows 8.1 on my phone, not windows 10. Only to be able to start, we installed and paired the Charge 2 to a tablet with Android kitkat on it. The chat-helper assured me, I would be able to use my phone later on.
Some days later I installed windows 10 on my phone and I was able to sync both with my phone and my tablet. I could choose. Everything ok.
A few days later the syncing on my phone stopped working, with the message: "Your Fitbit is busy communicating to another device"...
Since then, a few days now, I cannot sync with my phone. I tried everything I could think of.
I unpaired the Charge 2 from the tablet. I removed the fitbit app from the tablet. Set the bluetooth off. I removed the Charge 2 from my devices list online (going to my fitbit account with a browser for that)...
I even removed the fitbit app from my phone too...
So in fact, I removed everything and hoped to be able to restart from scratch.
The whole action, I repeated a few times, putting more and more attention to every detail. No luck.
I lost in total 8 hours looking for a solutions. Meanwhile, the chat-helpers? Not available. On the site, no answers, or always the same answers. On the site, you go in circles and circles...
I am not amuzed to say the least.

The solution for now is to reconnect to the tablet. So, at least, I can go on, recording activities...But this is not what I want. It is not practical. And this tablet is old, is at it's end. I would rather have no connection to this tablet and one on the phone, than the other way around.

How can I fix this?

[SteveH]

You don't mention having tried restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

It's worth trying as it does no harm and can sort out all sorts of issues. Give it a few tries though as it doesn't always work.

[stefcas]

Going in circles around the website, again and again... Indeed I stumbled on that 'restarterspage' ... I restarted my Charge 2 a number of times the way discribed, in each new attent to make things work again. In vain.

[AlvaroFitbit]

@stefcas I hope you're doing well! I suggest you do setup your tracker via your Android tablet. Once setup go to the bluetooth settings on said tablet and remove your tracker from it. Turn off the bt on your tablet and then turn it on on your Windows 10 phone and try to sync your tracker (which should be already showing as you already set it up again to your account). If you are in a room with other electronic devices then go to a place where no other bluetooth devices are nearby (including your tablet and possibly your computer). You can restart the tracker like @SteveH suggested before attempting to sync your tracker with your Windows 10 phone (make sure it is compatible). Also could you provide the models of your tablet and phone to have more information about this issue?

Let me know how it goes!

[stefcas]

The tablet is a MEDION Lifetab 10inch with Android KitKat.

The phone is a Lumia 735 with windows 10 on it.

Thanks for the respons. Sadly... The solution you suggest I've already tried several times: removing all concerning the fitbit app and my Charge 2 from the tablet, so in fact, nothing resides anymore on my tablet; I turn bluethooth of. I set my tablet on "off", not standby, but really "off".
Then I reinstall the fitbit app on my phone; log in to my fitbit account; connect my Charge 2 to it's charger; then I choose "Setup new device", reset the Charge 2 so I see the logo, and the Charge 2 can be found by the phone. The app then finds the Charge 2  but immediatly produces the message: "Your fitbit is communicating with another device".
So the bluetooth connection with the phone is alright. Everytime my Charge 2 and my phone 'come close' they find each other. The problem is, the fitbit keeps on complaining about the Charge 2 communicating with another device.

Everything I have has been reset. 

It has worked before and suddenly stopped working. 

[AlvaroFitbit]

@stefcas I was asking that you remove the tracker from the Bluetooth settings list (where you would see any bt speakers, handsfree or headsets that you have ever paired to your tablet), I never mentioned that you try uninstalling the app, so I want to know if you did this on the tablet? Not sure why you are seeing this issue but I wanted to see if my suggestion may help in the connection process.

Keep me posted!

[Rich_Laue]

@Stella's some of the things you have done has only added problems, removing the tracker from your account on the web is the first big no-no. Thus only says I don't want to use the Fitbit. We now have to reconnect the tracker to your account, but before this can be done the non-stick issue needs to be fixed. 

One device, phone or tablet, needs to be chosen to set the tracker up as a new device. Choose one and turn the other(s) off. 

As @AlvaroFitbit's suggests unpair the tracker through the devices, phone or tablet, settings. Reboot this device and restart the tracker. 

Make sure you have a good Internet connection and lets try to set it up again. 

[stefcas]

I did unpair it from the tablet and removed it from the bluetooth list that way

[stefcas]

I have no problem reconnecting the Charge 2 to the android tablet and work with.

I even have no problem connecting to the windows phone. The problem there is that the app says my fitbit is communicating with another device.

Even if it is a no-no, so far I had no problems putting it back.

I've reinstalled all that I can. Several times. In different ways. In the end you try anything

of course.

[Rich_Laue]

So within 30 feet of you, is there another device the tracker could be communicating, ie syncing,  with? A restart of the tracker would break this communication. 

[doctorking]

I am having the same issue and Fitbit help aren't being helpful at all, and refusing to send me a new one.

[VolcanoMan]

I'm having a similar problem. My fitbit Charge 2 automatically paired with a device I didn't want to use it on, because I had previously used a Charge 1 on that device and I guess they want to make it easy for you to use a new tracker on a device on which you have a profile set up. I removed the account from that device (iPad), rebooted the Charge 2 and re-installed it on my desktop computer. And I thought that was the end of it. But 2 hours later, my dashboard on the computer was telling me it was (AGAIN) synced to another device. So I rebooted the Charge 2 again, and the message went away, the tracker synced fine. I have no idea why it would sync to a device I no longer have an account on, and hope this doesn't become a persistent problem. Why would it keep pairing to a device that my account is no longer on?

[Rich_Laue]

Hello @VolcanoMan have removed the Fitbit app, or at least logged out of your account and you have told this other device to forget the Charge 2?

If this other device has the Fitbit app on it and your loved into your account, the app will try to sync and of notifications are enabled will try to pair the tracker.

[VolcanoMan]

Hi,

The iPad I want to stop trying to sync with my tracker DOES have the fitbit app on it, but I removed my account profile (I hit Remove Charge 2) from it. I cannot remove the entire fitbit app from the iPad because a family member is using their Charge HR (Charge 1) on it, but I don't see why it should keep trying to sync with a device where MY profile has been removed from that device. Is this a common problem for people to have, and how do they solve it? Thanks!

[stefcas]

I never really found a solution. My Win10 desktop is the only place I use the fitbit app now; with 2 Bluetooth dongles plugged in, 1 fitbit dongle only updating when you command it to, and another one syncing in real time. Still I often have to switch Bluetooth on and off to make things work again, especially when i have been out of the room. But it's ok. I don't use the app anywhere else.

[Rich_Laue]

To remove your account from the iPod, you will want to log out of your account on the iPad then remove the Charge 2 from the iPads Bluetooth.

Removing the Charge 2 from your profile simply removed the Charge 2 from your Fitbit account. Now you have disabled the Charge 2.

[VolcanoMan]

Solved. Going into the Bluetooth controls on the iPad and removing the Charge 2 from them made the iPad stop trying to sync with the tracker. Thanks for all the help.

[BrianDe]

Me too same problem. 

Moderator edit: Format.