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band won't attach to charge 2

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‎04-03-2018 17:11 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎04-03-2018 17:11 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Is anyone else having a problem with their charge 2 band not attaching to their device?  I can no longer wear it anymore as it won't stay clipped.  I contacted support and since it's been over a year they will not help to fix it or offer anything but sending me a 25% discount for a new one.  Does anyone know how a workound?  I was not offered any solutions.  To say I'm more than frustrated is an understatement.  I recently purchased a Blaze in February after my Surge battery wouldn't recharge.  I was told that they couldn't "fix" the Surge battery and would only offer me a 25% discount on a new one.  Within a month of owning the Blaze the screen cracked (even using screen protector).  I was offered another 25% discount as there is no way to "fix" the screen.  I'm not asking for a new device.  I just want to fix the devices I have.  How is it that they don't offer any way to fix the devices anymore?  I've been with fitbit since 2009 and have bought pretty much every new one out....but I'm tired.  I have never experienced this kind of customer service before.  It's almost as if they WANT us to just purchase new ones.  If I can't get the band to stay this time, I'm switching over to the Apple Watch.  I'm frustrated.

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20 REPLIES 20

‎06-23-2022 18:08

In response to AlvaroFitbit

‎06-23-2022 18:08

I had the same issue.  It was an almost microscopic piece of rubber from the previous (broken) band lodged in the metal groove.  I got a thin nail and picked at it until it popped out and the new band snapped right into place.

 

I'm relieved as I've had my Charge 2 for years and love it.

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