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battery is running low

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‎05-22-2020 08:16 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-22-2020 08:16 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi my battery of my charge 2 fitbit is running low after just one hour of 100% loaded .

This problem has been occured since yesterday … before the 100% loaded battery was working for 5 days .
Can the batttery be replaced , I bought my fitbit 20 months ago .

 

Moderator Edit: Clarified subject

 

 

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‎05-26-2020 16:10

‎05-26-2020 16:10

Hi @GrieB, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that the battery of our Charge 2 was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if the issue persists.

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