help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

black line on top of screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2020 06:11 - last edited on ‎09-17-2020 15:30 by

‎04-12-2020 06:11 - last edited on ‎09-17-2020 15:30 by

I got my Fitbit in Dec2019 and in March, black  lines on top and its hard to see the time and date and now it is moving down to the middle of the Fitbit 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-12-2020 06:14

‎04-12-2020 06:14

@monicadefoster If you've already tried restarting the device and changing the clock face and you're still having screen issues, I'd advise you to reach out to Customer Support for further guidance.  Best of luck!

 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-12-2020 06:14

‎04-12-2020 06:14

@monicadefoster If you've already tried restarting the device and changing the clock face and you're still having screen issues, I'd advise you to reach out to Customer Support for further guidance.  Best of luck!

 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes