brand new Charge 2 not charging

[kosh1969]

Just taken a brand new Charge 2 and put it on charge. It buzzed a couple of times then nothing for the last half hour. Have tapped screen to see if it is just sleeping, but nothing going on. Its a present for someone tomorrow. 

how long should it take before seeing something on the screen?

thank you

[HeydyF]

Hey @kosh1969, welcome aboard! So you put your Charge 2 to charge but there nothing at all on the screen, right? Neither the battery icon? If so, I suggest you to try to restart it by following these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes!