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can't do a reset on my charge 2 hr?

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‎03-05-2020 13:48 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-05-2020 13:48 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I can not find any directions on how to reset my charge 2 hr and delete all entries.  I removed it from my phone, but can't figure out how to clear the tracker.  Any ideas?

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‎03-06-2020 00:51

‎03-06-2020 00:51

There is no factory reset process for the Charge 2. See: https://help.fitbit.com/articles/en_US/Help_article/2216/

 

However, all your personal data is held on the fitbit servers rather than the fitbit itself and any tracking data left on the fitbit will be erased if it is re-connected to an account.

 

Are you trying to reset it in order to pass it on or are you wanting to delete your account and data to start afresh?

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‎03-06-2020 07:46

In response to SteveH

‎03-06-2020 07:46

I bought a new model and am going to eBay the Charge 2 HR & would like to clean it out if possible.

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