charge 2 not giving sleep details

[jay52]

all of a sudden for the last week my charge 2 has stopped giving full details of sleep on my PC app.  now just simplified info.  first, the sleep was not analyzed at all for a couple of days; now just simplified data.  is there a way to fix this?  thx

[Hockeygirl1715]

It is probably because your heart rate monitor stopped working. I had the same thing happen starting 04/25/2020 and noticed a few days later that my heart rate was no longer being recorded starting that same day. I have tried everything everyone has suggested but nothing works. I am starting to think it's a bug with a recent update, maybe, because it was working just fine and everything else, but the heart rate and data related to my heart rate, is still working fine

[Dallas-PFG]

I signed up for the new premium service offered two weeks ago and since then I have not received any detail sleep analysis. still  get the simplified version, but have been getting detail info regularly until then. No Idea what Fitbit did to service. Have tried to reset Charge 2 , but still no luck. Sucks to pay for an upgrade and get less service/info. Seems like Fitbit is going in the wrong direction since purchase.

[Mowpeepaw]

Thanks for your post. My heart rate is being recorded consistently day &
night. However it did stop recording sleep stages shortly after the last
IOS update. The first time this occurred in January I went through the
trouble shooting steps, reset a couple of times & suddenly it started
recording again.

[jay52]

my sleep details have now appeared again as suddenly as they had disappeared!  I'm guessing someone fixed something!  Anyway, i'm glad to have the app working again. 😀

[Happy_Hamster]

I’ve been experiencing the same issue for the past two weeks or so. I’ve been making sure that my watch is on snuggly when I go to bed. But it isn’t giving sleep details. Not sure what’s going on. I’ve also noticed that it’s become more intermittent even during the day and during workouts. Perhaps there was an update recently and there’s a glitch in it. Very frustrating.

[Hockeygirl1715]

Mine hasn't changed yet and my HR is still not recording. I did just notice FitBit has an app update waiting so I will update then restart my device when I get home after work. Hoping this does it. Been without any heart rate related data (including sleep) for going on 3 weeks now. 

[jay52]

i must have jinxed my fitbit by speaking too soon!  it has started showing only simplified sleep again.  Why do fitbits have to be so inconsistent in operation?!

[Mmb55]

Need ability to delete post

[Dallas-PFG]

Bet that’s right. Just happened all of a sudden. Hope it gets fixed soon .

Sent from my iPhone

[Hockeygirl1715]

My heart rate reading came back last week. Doesn't seem to be entirely accurate but I am getting detailed sleep reading again. I just kept restting it every day I would charge it and eventually it came back as quick as it disappeared, no reason as to why it came back or disappeared in the first place. Just chalking it up to inconsistency on Fitbit's side. 

[Hockeygirl1715]

Came back all of a sudden after close to 3 weeks of not working. Kept restarting it every time I charged it and one day the heart rate reading was back and with it came my detailed sleep summary too.