charge 2 not holding charge

[Meganleigh7985]

After the new update to the app (don't know if it has anything to do with it) my charge 2 went from holding charge for at least a week to not even a day. It has been the last 4 days it will die before the day is over. 

[HeydyF]

Hello @Meganleigh7985, it is great to see new faces aboard! 🙂 Hmmm this sounds extremely weird. I recently updated mine too and is not giving me battery issues at all. Let me suggest you something, there are some tips in this post to make the battery last longer, so I urge you to take a look at them and in a few days see if they work. In addition, you could also try to restart your Fitbit, fully charge it and keep an eye on the battery life through the days. 

Let me know how it goes! 

[almostfit2017]

Same thing. Charge may last anywhere from 1 to 3 days......

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@Meganleigh7985 wrote:

After the new update to the app (don't know if it has anything to do with it) my charge 2 went from holding charge for at least a week to not even a day. It has been the last 4 days it will die before the day is over. 

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[HeydyF]

Welcome to the Community @almostfit2017!  Oh! The battery of the Charge 2 should last up to  5 days with normal use. It could last longer depending on how many features you have on or you are using (Notifications, reminders to move, etc.) so I would like to know if you have followed the instructions that I posted above to make the battery of your tracker lasts longer. If the issues persists, let me know and I will help you out! 

Have a nice day! 

[Coachb48423]

I have this issue. I did the battery saving shut-offs and tried to reset several times. Bought these in Feb. You would think the battery would last longer than that. Ant help?

[Meganleigh7985]

I reset my Fitbit and I stopped charging it before it goes dead and it has helped a lot!

[Coachb48423]

I tried that. Didn't work for me.

[HeydyF]

Hey @Meganleigh7985, it is great to see new faces around! 🙂 Thanks for posting the tips that helped you out with the battery of your Charge 2. 

@Coachb48423, I appreciate you have tried some steps to make the battery of your Charge 2 lasts longer. Have you tried to clean the contacts on your Charge 2 itself and also on the charging cable? If you have't, please take a look at these tips: 

• Clean the charging contacts on the back of your tracker to ensure they stay bronze or gold in color. To do so:
  1. Use a toothpick or a toothbrush with rubbing alcohol.
  2. Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.
  3. If you use a toothbrush, dry with a cloth or tissue before charging.
• Clean the pins on your charging cable. To do so:
  1. Soak a cotton swab with alcohol and press the swab to the pins carefully.
  2. Make sure that no debris from the swab is left behind.

Let me know how it goes! 

[Coachb48423]

The issue is not that it doesn't charge, it is that it doesn't HOLD a charge. When it is fully charged it last about 2-3 hours before it goes dead. I thought it was supposed to last 5-7 day. For it only being 4 month old this can't be right.

[tvgurl]

My charge 2 is doing the same exact thing.  I was working Sunday, Monday I put it on the charger, it wouldn't charge. It finally charged and lasted maybe 40 minutes before it went dead again.

[HeydyF]

Hello guys! I hope you are doin' fine! 

@Coachb48423, Oh! I apologize for the misunderstanding. In order for us to further assist you, please take a look at your inbox. 😉 

@tvgurl, welcome to the forums! Did you try the instructions that I posted above to make the battery of your Charge 2 lasts longer? If you haven't please take a look at them and let me know how it goes. 

Catch ya' later! 

[Kac52095]

I have noticed that my Fitbit  charge does not last as long as it used to.  It used to last about a week, but the past couple of weeks, I have noticed that it is only lasting 4-5 days.  I'm not doing anything different.

[tvgurl]

Yes I have tried everything.....my charge 2 is only 6 months old....I can't believe after 6 months it just starts to malfunction.  Wow!

[HeydyF]

Hey guys! I hope that you are doin' great! 

@Kac52095, have you tried the tips that I posted above in order to make the battery of your Charge 2 lasts longer? If you haven't, please give it a try and let me know. 😉

@tvgurl, In order to get further assistance, please take a look at your inbox. 

Have a nice day, folks! 

[Coachb48423]

My problem is solved. Customer service said battery was bad. They sent me a new one and it works perfect. One week on this charge and I'm still at 45% battery. Customer service was exceptional. Very pleasant to talk to and quick to take care of my problem. Thanks so much.

[Kac52095]

How did they discover your battery was bad?

Sent from XFINITY Connect Mobile App

[Lee-LA]

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@Coachb48423 wrote:

My problem is solved. Customer service said battery was bad. They sent me a new one and it works perfect. One week on this charge and I'm still at 45% battery. Customer service was exceptional. Very pleasant to talk to and quick to take care of my problem. Thanks so much.

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I would also like to know how they came to the definitive conclusion that the battery was the issue.

Perhaps that is everyone's problem which would call for a massive recall! 

Lee

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Lee

[tvgurl]

Fitbit saw that it was a battery issue.  I just received a new one.  I'm happy again. 🙂

Thanks Fitbit customer service!!!!!!!!

[Amosc91]

I have the same problem as everyone here, I haven't changed anything in my using the Fitbit charge 2 and the battery life has become short for only a few hours. 

Nothing helps I tried everything that was written in this post

[HeydyF]

Hello guys! I hope you are doin' great! 

@Coachb48423 and @tvgurl, sounds pretty cool that Support helped you out with this and will send you a new Charge 2 as a replacement. If you need help with your new trackers, let me know. 😉 

@Lee-LA I would like you to let me know if you already tried the tips that I previously posted to make the battery of your tracker lasts longer. 

@Amosc91, I appreciate you have taken the time to fix this issue with the battery of your Charge 2. Since this persists, I need you to take a look at your inbox so you can receive further assistance. 

@Kac52095, I would like to give a hand on this, so please review your inbox. 

Catch ya' later guys!