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charge 2 will not connect via blue tooth windows 10 lap top

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‎03-22-2019 11:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-22-2019 11:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

charge 2 will not connect to windows 10 laptop it will appear as unknown device and then disappear and then reappear.  I have turned off any possible interference.

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‎03-22-2019 11:04

‎03-22-2019 11:04

charge 2 will not connect to windows 10 laptop it will appear as unknown device and then disappear and then reappear.  I have turned of any possible interference.

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‎03-24-2019 11:15

In response to hclay5

‎03-24-2019 11:15

@hclay5  Welcome! It's nice to have you on board!

 

Sorry to hear that your can't syncing your tracker with your computer. The syncing is handled by the Fitbit app for Windows 10 so you don't need to link them via the bluetooth settings. Please follow these instructions to setup your tracker with your computer.

 

Let me know how it goes.

Alvaro | Community Moderator

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