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charge 3 and a blank screen

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‎01-15-2020 16:40 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-15-2020 16:40 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

Hello, my charge 3 has a blank screen for the past week. It syncs, vibrates and charges but the screen is blank. I have tried to plug and hold to restart device but nothing happened. I feel it vibrate but still blank screen. Do not know what to do. It is weird to have a watch that you cannot see but still works to sync info. Can you help me please. 

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3 REPLIES 3

‎01-15-2020 16:45

‎01-15-2020 16:45

Install a different clock face, preferably one from Fitbit.

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‎01-15-2020 16:51

In response to SunsetRunner

‎01-15-2020 16:51

I try to changing the clock face to a different one but still I cannot see any thing in the screen. 

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‎01-16-2020 08:50

In response to Noonym

‎01-16-2020 08:50

Contact Customer Support.

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