2 nights ago, my charge 3 (18 months or so old) suddenly started vibrating and automatically changing screens (like a swipe up). I performed a reset by plugging in and holding the button. When it "came back to life", it proceeded to turn the screen on every couple of seconds, then turn off, although the swipe up type issue was gone. Heart rate measurements showed way higher than normal (around 150+BPM, higher than ever recorded previously), even though I was seated and not exercising. Even without moving, the watch continued to vibrate and turn the screen on. I was using the retro double stats and the time had black lines (about 5 of them) through the display horizontally. I tried to video it, but it did not turn out.
This is after weeks of notifications not being advised (ie. no vibration or message), although they were present. It also stopped allowing my samsung phone to auto unlock as a trusted device, both things I could sort of live with.
The device will now not even register as being on the charge dock, so is rendered useless.
I previously had 3 charge 1 units (band and battery issues) and the band on the charge 3 only lasted approx 12 months before breaking - however could be replaced.
Although Australian consumer law may assist, I know that Fitbit will not do anything other than offer a discount on a future purchase, as the product is outside 12 months old (and I am not in the UK or Europe). This is something I am no longer willing to do, as the product, which is aimed for daily use is not fit for purpose in my opinion. As an office worker lucky to achieve 8000 steps on a good day, I hardly consider myself a harsh user of the product. This is one customer that will go elsewhere in the future.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
