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charge 3 screen black, won't wake, only vibrates

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I woke up this morning with my Charge 3 not waking. I put into the charger and it only vibrates. I have tried resets with 8s, the hard/long resets with 15s and it still only vibrates when connected to the charger. I did each about 2-5 times (hoping it would work), but it'll only vibrate and nothing shows up on the screen. It still counts my steps and syncs to the app, but the screen will not wake. 

I bought this in July 2019. I have had times where I have had to reset it but never like this where it won't wake at all. 

edit: added wake

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2 REPLIES 2

Try a different clock face.

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Nothing worked that I researched (the restarts) or the clock face changing thing. I eventually gave in and ordered a new tracker from Customer Support. I got a new tracker within 4 days, free of charge. 

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