charge 3 screen has horizontal black lines

[VyomaDalal]

I have purchased my fitbit charge 3 in March 2020. I can see black horizontal lines on the screen. I have tried to change the clock display, i also tried the long restart, but the lines are still there. 

Kindly help for the same. 

[llb18]

My Fitbit has black lines running through the screen as well, so badly that I can't read anything anymore.  I have tried to restart and it doesn't help.  I only get the 8 second restart with the smiley face, it will not do the longer 15 sec restart and will not shut down.

[Viv06]

 

 

UPDATE.......

My Charge 3 is no longer within the warranty so Fitbit offered me a discount to purchase another Fitbit. A couple days later my Charge 3 started malfunctioning, vibrating and changing screens all on its own, wouldn't let me do anything on it. So I did order a new Fitbit and got an extended warranty.

 

I bought my Charge 3 in December 2018. It started out with one line going horizontally across the top of the screen, really it looks like there is a line of pixels that are now missing or not turning on. As time has gone on it is now several lines of black blank missing pixels, I can't read the top of my display. I've tried restarting, I've tried changing the clock face and nothing changes it. It is like the screen is slowly going bad.

[VyomaDalal]

@FitbitCommunity Kindly revert on this issue. as the lines are increasing and not able to even read. have tried changing the display settings as well as the reset option. 

[blito1965]

I have had my Charge3 for just 6 months. A it developed a black line at tscreen, I cannot read my clock properly. 

What is my solution. 

[GinaCW]

Hi. I had the same problem with my charge 3 too... contacted Fitbit via their Live Chat. They guided me through another restart but this didn't solve the problem. As I have only had my fitbit for 7 months it is within warranty and they are sending me a new one. Sorted within 20 minutes. Hope this helps. 

[Viv06]

I contacted Fitbit through the live chat and they were great to work with. My Fitbit was no longer under the warranty so they were only able to offer me a 25% discount on a new one through their website. But if yours is still within the warranty then contact them through the live chat!