charge 4 download or update the fitbit app to set up

[marktama]

I am having problems setting up my Charge 4 with a new Pixel phone.  I open the app, go to Set up a Device, select Charge 4, tap setup, accept the privacy conditions, connect the device to the power clip (it is already charged to 100%), click Next, the phone finds the device, the device displays a 4 digit code which I enter on the phone, the phone says Connecting, then the device scrolls "download or update the fitbit app to set up", and nothing further happens.  Any assistance with this annoying situation would be appreciated, thank you.

[LucioFitbit]

Hi there @marktama, it's good to see you in the Community.

I appreciate the steps performed. I'd recommend you check this article, How do I set up my Fitbit device?.

Hope this helps.

[marktama · Accepted solution]

I did a factory reset of my phone and now everything is fine, thanks. 

[LucioFitbit]

Hi there @marktama, it's good to see you in the Community.

I'm glad you are back up and running. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good day.

[Alterna_Ilva]

Hello!

I did all - reboot my fitbit charge 4, download app again... Does not work for me. still shows the same message - Download the app or update it.

[LucioFitbit]

Hi there @Alterna_Ilva. Welcome to Community Forums.

I appreciate you reach out to the Community. I'd recommend you contact Support Team for further assistance.

Have a good one.