Hello,
I've been a Fitbit user since 2013. I've had minor and fixable issues with my devices over the years, but never one so frustrating that I've decided to stop wearing it.
i thought I'd see if I could find a solution again before I decide to just be done with it for good.
Currently I'm using a Charge 3 with the iOS app.
I find that almost any day where I have a high step count that exceeds 10k, it will also replace the step count of the previous day provided that step count was less. For example, if on a Tuesday I finish the day with 7436 steps and then have a total of 15245 steps on Wednesday, then Wednesday and Tuesday will both show up on my app and my dashboard with a step total of 15245 for both days.
For the week of November 21 - 27 both the 21st and 22nd are 35807 steps, the 23rd and 24th are both 37674 steps, the 25th and 26th are both 25130 steps. This is just simply not accurate. I know on the 23rd I was closer to 7000 steps, yet I'm credited for over 30000.
I've reset the device many times.
I've rebooted the device.
I've re-installed the app.
I've added it as a new device.
I've tried not wearing it to bed, so it's inactive past midnight.
I've had my timezone set both manually and automatically detected.
basically I've tried everything I can think of for it to stop duplicating my step totals, but nothing seems to be working.
Is there any solution to this that I can still try? I'm not enjoying wearing my Fitbit if it can't give me an accurate assessment of something as basic as my step count. On my device I have no issue with the count. It's how it decides to record that count at the end of the day that I have a problem with.
I'd appreciate any feedback. Thank you.
