help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit charge 3 wont reset, no screen, not detecting heart rate or sleep

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2020 10:10 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-23-2020 10:10 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

my fitbit charge 3 stopped tracking my heart rate and sleep a week ago, then last night the screen starting flashing and it was vibrating until the battery died. I charged it, then the screen went blank. I've tried resetting it with no luck. I've held down the button for 15 seconds multiple times, and now it's not even vibrating. Please help me

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-23-2020 10:23 - edited ‎07-23-2020 10:24

‎07-23-2020 10:23 - edited ‎07-23-2020 10:24

My Charge 3 was losing part of its display over the past 2 weeks or so. It was at the point where I could only see about 2 rows of dots on the very bottom edge (nonreadable). Last night, while wearing it, I felt it oddly vibrating for no reason. I've put it on the charger and tried resetting several times. No luck! The screen is totally black now and will not sync. I cannot tell if it is tracking anything. Please note that the red light on the device was solid soon after the vibration happened. That's when I first put it on the charger last night for a few. It did go off. The same thing happened a year to the date ago to my Charge 2, which was working fine, and got hot on my wrist one morning...dead. This device was given to me for Christmas. It isn't even a year old yet.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎07-23-2020 10:23 - edited ‎07-23-2020 10:24

‎07-23-2020 10:23 - edited ‎07-23-2020 10:24

My Charge 3 was losing part of its display over the past 2 weeks or so. It was at the point where I could only see about 2 rows of dots on the very bottom edge (nonreadable). Last night, while wearing it, I felt it oddly vibrating for no reason. I've put it on the charger and tried resetting several times. No luck! The screen is totally black now and will not sync. I cannot tell if it is tracking anything. Please note that the red light on the device was solid soon after the vibration happened. That's when I first put it on the charger last night for a few. It did go off. The same thing happened a year to the date ago to my Charge 2, which was working fine, and got hot on my wrist one morning...dead. This device was given to me for Christmas. It isn't even a year old yet.

Best Answer
0 Votes

‎07-23-2020 10:36

In response to NewJeru

‎07-23-2020 10:36

What did you do? Did it get fixed?

Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎07-23-2020 10:37

In response to NewJeru

‎07-23-2020 10:37

Did you fix it? If so,  how?

Best Answer
0 Votes